Cardholder Questions

The Best Rate Guarantee from FX Assured® promises to pay 150% of the difference between the conversion you were charged at a participating merchant and the conversion amount (including international usage fees) you would have been charged by your card provider had you completed the transaction in the merchant’s local currency. Restrictions apply. For details, please see FX Assured Terms and Conditions.

If you believe that you would have received a lower effective rate (including international usage fees) by completing the transaction in the merchant’s currency, please follow these three easy steps to claim your rebate:

  1. Print out a copy of the FX Assured Claim Form and enter all the requested information.
  2. Gather the following documentation:
    • The merchant’s receipt from your FX Assured transaction.
    • Your statement from the same credit card, showing a non-FX Assured purchase you made on the same date, which your card provider billed at a lower effective exchange rate (including any international usage fee). Please ensure that your account number shows on the statement you provide so your rebate may be applied correctly.
  3. Mail all of the above documentation to:

    Planet Payment
    100 West Common Blvd.
    Suite 200
    New Castle, DE 19720
    Attn: FX Assured Claims Dept

  4. Once Planet Payment has verified your claim, you will receive a credit to your card for 150% of the difference between the price you were charged in your currency and the price you would have been charged had you completed the transaction in the merchant’s currency. Restrictions apply. For details, please see FX Assured Terms and Conditions.